Terms & privacy

Who we are

Telapp (telapp.me) provides AI voice receptionists that answer calls for businesses and pass the caller's details to them as leads.

Using Telapp as a business

You sign up with your mobile number and are responsible for the details you give us, including your website and business information used by your receptionist.

Plans, top-ups and one-off receptionist set-ups are paid through Stripe. Monthly plans renew until cancelled from your account.

Leads captured by your receptionist are shown in your Telapp account. All lead records are stored in the Telapp database and remain part of the Telapp service.

What we collect from callers

When you call a business through Telapp we record what you tell the receptionist: your name, phone number, email if given, what you are looking for (the product or service type and your enquiry), and your town and postcode.

We also keep a written transcript and summary of the call. We do not keep a voice recording.

How caller details are used

Your details are passed to the business you called so they can contact you about your enquiry.

Telapp keeps every lead in its own database, indexed by product type, town and postcode, to run and improve the service.

Sharing with other trusted companies

On some calls the receptionist asks: "Can we pass your details to other trusted companies who can help if we are unable to?"

Only if you clearly say yes do we mark your details as available to share with other carefully chosen companies that offer the same kind of product or service in your area. If you say no, or are not asked, your details are never shared or sold to anyone other than the business you called.

You can withdraw this permission at any time by contacting us, and we will stop sharing your details.

Your rights

You can ask us for a copy of your details, to correct them, or to delete them. Contact us through telapp.me and we will respond within one month, as required by UK data protection law.

Keeping data safe

Lead records are stored securely and only the business you called and Telapp administrators can see them.